Newly appointed Robi Axiata Chief Executive Officer (CEO) Rajeev Sethi wants continuity of policies in the country's telecom sector.
"We seek continuity from the telecom regulator; nobody likes uncertainty - neither customers nor investors," he said this while talking to journalists at the Robi office in Dhaka on Wednesday.
The Robi CEO said that customers are going to be his priority, and to this end, his focus will be to ensure quality of service that the customers are going to feel satisfied with.
"Our approach will be that of an operator who listens to customers, and acts on them, without making outlandish promises that can't be kept," said Mr Sethi.
"We will give high priority to ensure quality of service that helps customers enjoy a smooth digital lifestyle."
Highlighting Robi's leadership in 4G, he said, "50.9 per cent of Robi's total subscribers (5 crores 44 lakhs), are now 4G users, and 67.3 per cent of data users are 4G users."
"Robi also has the highest percentage (75.5 per cent) of data users (4 crores 11 lakhs) in its network. Robi ensures 98.2 per cent population coverage of its 4G network with more than 15,219 4G sites."
Commenting on his interaction with the government stakeholders, Mr Sethi said: "I am very encouraged to see the proactive stance of the government towards the sector."
"We have been making the largest capex investment in the industry for the last seven years; once the playing field levels out, it will only encourage the shareholders to continue investing heavily."
Reflecting on Robi's strength in digital innovation, he said, "Robi is building the first ever four-tier data centre from the private sector at the Sheikh Hasina Software Technology Park in Jashore."
"We have also been recognised as the best operating company of Axiata when it comes to the AI maturity index for three years in a row. We have recently launched a new Enterprise Business brand 'Robi for Business' keeping in mind the need for innovative digital solutions in the country's enterprise sector."
The CEO said 38 per cent of Robi's total recharge is done over digital platforms. "Therefore, we have a very robust launching pad to embark on the next phase of our growth in the digital era."
He said Robi's focus area for Corporate Social Responsibility will be to ensure net zero emission by 2050.
In this regard, he said Robi is embracing renewable energy to power its telecom network.
"Robi will also work towards making a significant impact in the county's burgeoning digital education domain," he added.
