Loading...

BRAC Bank introduces tab-based customer feedback system

| Updated: February 04, 2020 16:15:58


BRAC Bank introduces tab-based customer feedback system

As part of its digital transformation journey, BRAC Bank Limited has recently introduced a tab-based customer feedback system that would enable the customers to affirm their satisfaction about the bank’s services.

 

This, first-of-its-kind initiative in the banking sector of Bangladesh, is aimed at providing delightful banking experience to the customers.

 

Shafiqul Islam, General Manager, Financial Integrity and Customer Service Department of Bangladesh Bank, and Sabbir Hossain, DMD and Chief Operating Officer of BRAC Bank, formally inaugurated the feedback mechanism in presence of the customers at BRAC Bank’s Motijheel Branch recently.

 

Shafiqul Islam of Bangladesh Bank appreciated the initiative and thanked BRAC Bank for pioneering this feedback model among local banks in the country, mentioning that this would certainly be beneficial to the customers.

 

Sabbir Hossain, DMD and COO, BRAC Bank said: “Our proposition seeks to extensively improve our service quality across the country and this will only be possible if we value our customers’ opinion and act accordingly. This is a small step towards our digital transformation journey. We want to reach that level where our customers would do the marketing of our services”.

 

Among others, Shayema Islam, Deputy General Manager, Bangladesh Bank; Abdul Gani, Joint Director, Bangladesh Bank; Sabekun Nahar Shirin, Deputy Director, Bangladesh Bank; Ekram Kabir, Head of Communications, BRAC Bank; A. K. M. Tareq, Regional Head of Dhaka Central and Mymenshingh, BRAC Bank; Fardina Hafiz, Head of Customer Experience, BRAC Bank and Ali Talukder, Head of Branch Governance, BRAC Bank were present at the event.

 

The tab-based feedback capturing system will gradually be implemented in all the branches of BRAC Bank across the country.

 -rmc//

Share if you like

Filter By Topic