Mercantile Bank organised a day-long training course titled “Customer Service and Complaint Management” at its Training Institute in Dhaka recently.
Officers from customer service desk of various branches and divisions of the head office participated at the training programme.
Md. Quamrul Islam Chowdhury, Managing Director & CEO of the bank, inaugurated the training and delivered his speech highlighting the importance of providing exceptional customer service to uphold the brand image of the bank.
He also directed the trainees to ensure good customer services with the complaint management procedure under Bangladesh Bank guidelines.
Javed Tariq, Principal of MBTI, was also present.
-rmc//