Affected customers of e-commerce platform e-orange on Wednesday sought government intervention to get their ordered goods or refunds.
They also requested the commerce ministry to take necessary steps in this regard.
When contacted, additional secretary (director general of WTO cell of the commerce ministry) Md. Hafizur Rahman said, "Affected customers of e-orange have requested us to help them get their ordered goods/refunds."
"The commerce ministry has assured the customers of providing all kinds of cooperation as per the existing law," he added.
They have demanded setting a specific timeframe to give them refunds including payment medium of refunds. They have also requested the ministry to take steps for realizing dues from e-orange.
Meanwhile, the commerce ministry on Tuesday served a show-cause notice on e-orange as to why legal action should not be taken against it to protect the interests of consumers.
The e-commerce platform has been given one-week time to explain its position.
The ministry sent the notice to Sonia Mehjabin and her husband Masukur Rahman, the owners of e-orange, asking them to reply within the deadline.
The ministry has instructed the online platform to provide the volume of assets, liabilities and working capital until July 31, 2021 since the start of its business to the consumers and merchants concerned.
It has sought information about the number of customers who have not received ordered products despite making payments and the volume of money taken from the customers concerned until July 31.
E-orange has been asked to provide the volume of arrears to the suppliers, had there been any.
The show-cause notice was issued for taking legal actions following complaints of harassment from consumers and for alleged gross irregularities while dealing with customers, according to a senior ministry official.
The official, however, said the authorities concerned would take legal actions if the platform fails to reply to the notice within the given time.
