The securities regulator has resolved a total of 194 complaints submitted online in the last six months.
The complaints were submitted through Customer Complaints Address Module (CCAM) introduced in September 30, 2019.
The complaints which are submitted through the CCAM are about non-payment of cash dividend, non-disbursement of stock dividend, non-payment sale proceeds and un-authorised sales of shares, according to BSEC information.
The securities regulator addressed 15 complaints in October, 32 in September, 52 in August, 39 in July, 37 in June, and 19 in May last.
After introduction of the CCAM, investors lodged a total of 956 complaints. Of total complaints, 883 have so far been addressed.
As a result, 92.80 per cent of the complaints have been addressed and the remaining 7.2 per cent or 73 complaints are in process to be solved.
Investors also submit complaints regarding delay in settlement of share transactions, margin finance and interest, forced selling and financial losses due to non-transfer of shares through the CCAM.
Before May last, the securities regulator addressed 19 complaints in April, 32 in March, 47 in February, and 49 in January this year.
Besides, 52 complaints were addressed in December, 27 in November, 33 in October, 52 in September, 46 in August, 38 in July, 56 in June, One in May, five in April, 24 in March, 23 in February and 19 in January of last year.
Using the automated system CCAM available on the BSEC website, investors can submit their complaints.
The securities regulator has included all possible stakeholders including bourses and depository authority in their CCAM. The stakeholders deal the complaints submitted by customers.
